Today found this great post, here is a quick excerpt :
We are currently evaluating the Request Tracker (RT) in our office. Request Tracker is a ticketing system which enables to efficiently manage problems, tasks, issues, and requests submitted by users. RT is an online ticketing system …
Read the rest of this great post Here
January 31, 2010
RT: Request Tracker installation CentOS 4 - Nirlog.com …
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